I recently closed a loan for a new (and future) client. Her name is Edleeca Thompson. She had a simple goal. Her goal was to buy a house and start her life as an independent woman. She made an offer on a condo; all she needed was to close on the loan. As her closing date approached, Edleeca began to grow concerned about the size of her payment. Each phone call to her loan officer left Edleeca more frustrated, as if she was getting the run around.
** this is not Edleeca but this is how she felt **
Edleeca had lots of questions that never seemed to get answered, and the proposed mortgage package was going to strain her budget past the breaking point. She decided it was time to get a second opinion, so she searched and somehow found me. I’d like to say she found me through ActiveRain, but that time will come.
Based on her income, I didn’t think she was asking the impossible – I knew we could find a solution that would help her buy the home, without going broke in the process.
I thought it was important to take a look at the big picture for this loan. By pulling Edleeca’s credit report, I found a couple of places where she could brush up her credit score. Although she did not have time to clean up her credit before the closing, she should still be able to improve her scores pretty quickly.
In today’s world, credit scores are more important than ever. I have three areas of concern for each of my mortgage clients:
- Getting them the best mortgage payment
- Making the mortgage fees affordable
- Helping clients manage their credit score
That’s what I did for Edleeca. I was able to save her in the short and the long term. Overall, she saved almost $130 a month. What is she going to do with this money? She’ll probably spend it on furnishing her new home and saving for a new one in the future.
This is the view from Edleeca’s rooftop in Dallas, TX. It's a community pool that sits on-top of her building. Because its a historic building, other buildings around this one can not be higher than 3 stories to ensure this view does not change.
If you are a full time Realtor, you should want a mortgage professional you can count on to not only close the loan, but that has the best interest of the homeowner in mind. This customer just wanted a square deal and wanted someone to be available for her when she had questions. That's just basic customer service and it was still lacking for the other mortgage professional company.
There is a large difference between a ‘Content’ Customer and a ‘Happy’ Customer. One may talk about you IF asked and the other will talk about you all of the other times. It's all the little things that add up to a Happy Customer.
Are you are looking to buy or sell a home in Frisco or another city in North Texas? Perhaps you love your home but would be interested in refinancing to a lower interest rate? If so, then I can help. I am a licensed Mortgage Consultant located in North Texas with over 15 years experience in the industry. I can help you get pre-approved for your new home loan in Texas and even suggest some very knowledgeable and professional Real Estate Agents in your area of choice. If you are available to talk, I am available to listen. Give me a call any time or visit my website for more details.
John Cannata p# 214.545.5604
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Are you looking to purchase a Texas home? Perhaps you love your Texas home but would be interested in refinancing your Texas mortgage to a lower interest rate?
I'll help you get pre-approved for your Texas home loan and even suggest some very knowledgeable and professional Real Estate Agents in your area of choice. If you are available to talk, I am available to listen. Give me a call or visit my website for more details.
Do you want to know all of your mortgage options? Call me today and let's discuss them further.
Always available for your Texas Mortgage and Home Loan needs!
John R Cannata P#214.728.0449
NMLS # 322646
The views expressed on this site are mine alone and do not reflect the views of my employer.
John, that is a great story. I'm sure she is excited. $130 a month is a big savings; especially over the long haul.
John, I have no doubt that YOU get your job done. Thank you for sharing this story.
John - This is yet another reason why homebuyers in Texas should use you as their mortgage professional. Nice job keeping the client's interests in the forefront and helping her achieve her goals!
Great job. We need more loan officiers like you!
John,
Good story. She will probably seek you out when she is ready for another purchase.
Marchel - Most of the savings was due to the other lender just charging too high of a rate. I was able to get her into a rate about 1/2% lower, which is why the payment difference is so high.
Thank you Loreena!
You know Erik, I am sure I'm not the only one that provides feedback on the credit report (besides looking at the mortgage rates) but there are too many that do not take the time to educate the customer. The fact that the lender was charging a full 1/2% higher rate shows you they were not interested in the clients position.
Thank you Linda!
I believe that she will, Richard. She probably wont do it too soon, but until then I look forward to a few referrals.
JOHN Good job! I'd use you. Oh wait... I am using you. I'm looking forward to our first closing together. Keep up the good work.
Good morning Trunda! I too am looking forward to the closing. Stephanie is a great gal and I want to see her in that home. I spoke with her Thursday and it was just like you said... she has no interest in another home. That one is ideal for her. :-)